Every dental practice must have a structured patient billing system and written protocols. Otherwise, there will be much confusion and misinformation about collecting monies owed from patients, especially when they don’t expect it. You want your patient-caring customer service to extend beyond the treatment room.

Deciding how to design a patient billing system that matches your practice culture and doesn’t upset your patients can be challenging.  For instance:

1. Do you have a written financial agreement with each patient that estimates what their insurance plan will pay? What happens when the insurance doesn’t pay what was estimated? Do you know what to say to your patient?

2.  Have you collected the co-insurance and co-payments before beginning treatment? Do you know what to do when the insurance pays its estimate but the patient doesn’t respond to your statements for the balance?

3. Cash patients must pay at the time of service, but what happens if they don't?

As your accounts receivables rise, you seek answers to solve the problem.

Accounts receivable are money owed for services rendered but yet to be collected. Your staff must follow up on unpaid claims promptly. If a claim is not paid within 30 days, someone must begin to follow up to find out why.

 Remote Sourcing takes the following steps to get your claims paid: 

• Examine the reasons for claim denials
• Find any missing or wrong information with claim analysis
• Correct the claim and resend it to the proper department
• Follow-up according to a robust technique
• Once all dental plan payments have been received, the patient or guarantor must be billed immediately by statement for the balance owed to the account.

Remote Sourcing integrates Patient Billing Service to solve your patient collections challenges.

• Remote Sourcing has designed a successful Patient Billing System with patient-friendly protocols.
• Remote Sourcing provides a statement cycle and Statement Options to best address your cash flow needs.  These statement cycles are entirely customizable for your office needs and can be adjusted anytime if you are dissatisfied.

Remote Sourcing has a Patient Billing Introductory Packet and a Statement Cycle Options PDF that breaks down our Patient Billing Service. We are available to answer any questions regarding serving your needs and those of your patients.

Please contact us today for information that will give you cash flow and peace of mind.