When the dental front office team schedules appointments, they assume patients know what they need and want. Often this is not the case, and that is where Remote Sourcing Services can enhance and ensure each patient is scheduled correctly with the type of appointment, the time involved, and the insurance coverage verification.

Our service is called “Schedule Scrubbing” because we literally “scrub” the schedule for revenue opportunities and correct invalid or wrong information. Our team assists your team in checking for the following information:

• Insurance – Verify that the patient is eligible and active; Ensure Insurance Profile is accurate in the computer chart
• Check to see if any family members are due for hygiene or treatment
• Hygiene Appointments – check patient history, age, and treatment frequencies – Verify that patient is scheduled correctly for a prophy or periodontal maintenance visit. Such as, Anyone over 14 should be an adult prophy & an FMX
• X-rays - check if they're current for the situation or if updated x-rays are needed
• Photos - see that all patients have current intra-oral photos (vital for getting claims paid)
• Perio Chart: is it up to date and performed at least once a year?
• SRP (Periodontal services) - check that there are current x-rays and six-point perio charting on file to support claims
• Treatment Appointments:

• • Make sure assigned providers on the appointment match the provider indicated on the schedule
  • Make sure the appointment describes exactly what the patient is scheduled for and that the procedures are selected for the appointment from the treatment plan. Are there necessary pre-operative radiographs, perio charting, and photos in the chart?
  • If the treatment plan has or needs to be signed by the patient or the guardian
  • Indicate the copayment amount to be collected at the time of visit or indicate if the treatment plan was pre-paid and by whom
  • Consent forms to be signed as needed (digital forms only)
  • Verify Health History and Patient Information updates are necessary. Usually, every six months can also be every 12 months (digital forms only)
  • Covid-19 screening form (digital forms only)
  • We will add a note to the appointment for any procedures requiring a post-op x-ray or photo to remind assistants.

As you can see, there is a huge value in Schedule Scrubbing. Please contact us, and we will be happy to demonstrate how this service is necessary for the growth of your practice revenue and to bring peace of mind to you, your team, and your patients.